Pergam has established and maintains an operational procedure for the rapid and efficient handling of complaints from its customers. Any complaint can be sent by post to Pergam - 28 rue Bayard - 75008 Paris France or by email to rcci@pergam.net. The management company will acknowledge receipt of the complaint within a maximum of ten working days following receipt of the complaint, unless the response itself is provided to the client within this period. Unless special circumstances arise and are duly justified, it will provide a response to the customer within two months of receiving the complaint. In the event of persistent disagreement, the customer may contact a mediator, including the AMF Ombudsman. The contact information for the AMF mediatoris as follows: Autorité des marchés financiers, Médiateur de l'AMF, 17 place de la Bourse 75082 PARIS CEDEX 02. The form for requesting mediation from the AMF and the mediation charter are available on the website http://www.amf-france.org. For complaints relating to the brokerage activity, the client may contact the French Prudential Supervisory and Resolution Authority: Autorité de Contrôle Prudentiel et de Résolution (ACPR) DCPC/SIR 61 rue Taitbout 75536 Paris Cedex 09 - Tel: +33149954995 // Fax: +33149954041 // @: infoclientele@acp.banque-france.fr